Privacy Policy

Information we collect

We collect information needed to provide and secure the service, including:

• account, contact and business details such as name, email, phone, address, ABN and role;
• catalogue, customer, order, invoice, message and support information you submit;
• subscription and payment references supplied by Stripe (we do not store complete card details); and
• technical and usage information such as device, browser, security and error logs.

Why we use it

We use this information to create and administer accounts, connect wholesalers and customers, process orders, provide support, manage subscriptions, prevent misuse, improve reliability and comply with legal obligations. We do not sell personal information.

Service providers and overseas processing

We disclose information only as needed to operate the service, including to Google Cloud and Firebase for hosting and data services, Stripe for billing, Resend for transactional email, and Google's Gemini service when you choose AI-assisted catalogue import. These providers may process information in Australia, the United States or other locations where they operate.

Storage, security and retention

We use access controls, authentication and encrypted provider infrastructure. No online system is completely risk-free. We retain information while your account is active and afterwards where it is needed for business records, disputes, security or legal compliance, then delete or de-identify it.

Your choices and rights

You can update many account details in Settings. You may ask us to access or correct your personal information, or make a privacy complaint. We will respond within a reasonable period and explain if a request cannot be fulfilled. Some order and billing records must be retained.

Contact us

Email info@sthumans.com with “Privacy” in the subject line. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.